Feeling a little lost?

Here's one way to approach this unit.

  1. Start in the Video Library and watch Workplace Essential Skills Online: Communicating with Customers.

    Note: You may be asked to provide some information before being able to view the video. Click here for the APTV Registration instructions. You may need to click the "view in an Outside Player" link in order to view the video.

  2. Participate in the 5.01 Communicating with Customers Discussion found in the Community area. Don't forget to come back to this discussion for the next few days to continue to respond to others' thought and ideas.

  3. Complete the 5.02 Communication Terms assignment found in the Are You Ready? area. Submit your final work to the dropbox.

  4. Read and learn the Communication Terms in the Learning Objects Library.

  5. Practice the Communication Terms you just learned in the Are You Ready? area.

  6. Read Effective Communication Skills, Speaking Formally, Structured Messages, Good Speaking Habits, and Business Etiquette in the Learning Objects Library.

  7. Test your business etiquette skills by taking a sample quiz in the Are You Ready? area.

  8. Now, watch the Workplace Essential Skills Online: Following Directions in the Video Library.

  9. Participate in the 5.03 Following Directions Discussion in the Community area. Don't forget to come back to this discussion for the next few days to continue to respond to others' thought and ideas.

  10. Study the materials from this unit and take the 5.04 Quiz in the Quizzes area.

  11. Complete the 5.05 Political Cartoon Activity in the Are You Ready? area.

  12. Read and learn the Written Communications and Mathematical Computations learning objects in the Learning Objects Library.

  13. Complete the 5.06 Graphs and Data assignment found in the Are You Ready? area.

  14. Begin your Unit 5 Project in Unit Project.

  15. Study for and complete your Unit 5 Test.

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