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In the work society, there are rules and procedures and there is business etiquette. Business etiquette is explained as code that governs the expectations of social behavior, according to the contemporary conventional norm within a society, social class, or group. The difference in rules and procedures and business etiquette vary in numerous ways including punishment. When a company has rules and procedures included in their company handbook, you may also find the punishment or the consequences. With business etiquette, it simply determines whether you made the "right impression". It may led to whether you receive the business for your company. Business etiquette is expected by management from its employees. In order to succeed, it is a must in the workplace, and it could determine your future with your company.