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Effective communication skills in the workplace are important to help insure success for the business and the employees. In order to successfully communicate in the workplace, you must understand that a great deal of time is spent communicating either speaking, listening, writing, or reading. About 70% of your waking hours are spent communicating.
Your employer will expect you to communicate daily with customers or clients, co-workers, and supervisors. Both verbal and nonverbal communication is used when speaking with others. Body Language accounts for over half of what you communicate. For example: If you are trying to sell a product to someone, and your posture is poor, you're frowning, no eye contact, and you’re projecting a puzzled look on your face; the customer will probably be more likely to not purchase the product.
When communicating with others, it is important that you remember the following.
- What is your purpose?
- Who is your audience?
- Do you know your subject?
Reflect back on the last speaker you heard. It could be a professional motivational speaker, teacher, coach, pastor, or parent.
- What was the purpose of the message?
- Did you understand their message?
- How did they present their material?
