Introduction
- Have you ever received a letter in the mail from your school?
- What did it look like?
- What information was in the letter?
- Why did they send you a letter instead of just telling you at school or calling you on the phone?
Even if you have not received a letter from someone, you have received text messages on your phone or emails from your instructor in this course.
- What was “missing” in these communications?
- What is a bonus feature of using text messaging or letters?
- Aren’t you able to go back and re-read anything you didn’t understand?
Following successful completion of this lesson, students will be able to...
- Explain the importance of effective communication skills in the workplace.
- Explain what factors cause communication to fail and ways to make sure that communication is clearly defined, clearly communicated and understood.
Essential Questions
- When should written communications be the channel to use in communicating?
- What is missing from written communications?
Enduring Understandings
- Effective communication skills are critical in the workplace.
The above objectives correspond with the Alabama Course of Study: Workforce Essentials standards: 6.