Troubleshooting Tips


• Minimum Computer Requirements for Online Courses:


  • Internet Explorer 10 or higher
  • Mozilla Firefox 22 or higher
  • Apple Safari 6 or higher
  • Google Chrome 28 or higher


• Disable all pop-up blockers.
• D2L Email - ensure you have set the Filter By option to All Messages.
• D2L Course Home - at the bottom of the News section, click the Show All button.
• D2L Font Settings should not be greater than 11.


• Once your VCI equipment is working properly, take a picture of all connections for reference.

• Place labels on the VCI equipment and cables.

• Who does the teacher/facilitator contact if a VCI connection doesn’t work?

  1. School-level technology coordinator
  2. District Technology Contact
         District may need to contact Alabama Super Computer
  3. Regional Support Center