Troubleshooting Tips


• Minimum Computer Requirements for Online Courses
• Disable all pop-up blockers.
• D2L Email - ensure you have set the Filter By option to All Messages.
• D2L Course Home - at the bottom of the News section, click the Show All button.
• D2L Font Settings should not be greater than 11.


• Once your VCI equipment is working properly, take a picture of all connections for reference.

• Place labels on the VCI equipment and cables.

• Who does the teacher/facilitator contact if a VCI connection doesn’t work?

  1. School-level technology coordinator
  2. District Technology Contact
         District may need to contact Alabama Super Computer
  3. Regional Support Center

Problems Opening Word 2007 documents?

Try installing the Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats