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Number 1. the exchange of information between senders and receivers

Correct Answer: Communication

Number 2. the use of communication skills to meet the needs of customers.

Correct Answer: Customer relations

Number 3. the avenues by which the message is delivered (email, phone)

Correct Answer: Channels

Number 4. the receiver's response to the message

Correct Answer: Feedback

Number 5. interfere with the understanding the message. There are three primary block to understanding a message. They are distractions, emotional blocks, and planning a response.

Correct Answer: Blocks

Number 6. where the communication takes place

Correct Answer: Setting

Number 7. listening and responding with full attention to what's being said.

Correct Answer: Active Listening

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