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Number 1. the exchange of information between senders and receivers
Correct Answer: Communication
Number 2. the use of communication skills to meet the needs of customers.
Correct Answer: Customer relations
Number 3. the avenues by which the message is delivered (email, phone)
Correct Answer: Channels
Number 4. the receiver's response to the message
Correct Answer: Feedback
Number 5. interfere with the understanding the message. There are three primary block to understanding a message. They are distractions, emotional blocks, and planning a response.
Correct Answer: Blocks
Number 6. where the communication takes place
Correct Answer: Setting
Number 7. listening and responding with full attention to what's being said.
Correct Answer: Active Listening
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