4.01 Communication

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Communication practice

1. True or false: As long as the speaker talks clearly, communication has occurred.
   1. True
   2. False

   Answer: b. False. The person listening must also understand what was being said.

2. What type of communication are spoken words?
   1. verbal communication
   2. non-verbal communication
   3. electronic communication
   4. safe communication

   Answer: a. verbal communication

3. What type of communication is shrugging your shoulders?
   1. verbal communication
   2. non-verbal communication
   3. electronic communication
   4. safe communication

   Answer: b. non-verbal communication

4. What are we showing when we try to understand another person's feelings?
   1. reflection
   2. non-verbal communication
   3. active listening
   4. empathy

   Answer: d. empathy

5. When the listener gives their full attention to understanding the message, they are using the communication strategy of _______.
   1. silence
   2. empathy
   3. active listening
   4. reflection

   Answer: c. active listening

6. When the listener focuses on what the speaker is saying instead of thinking of a response, all the time remaining quiet, they are using the communication strategy of _____.
   1. silence
   2. empathy
   3. active listening
   4. reflection

   Answer: a. silence

7. When the listener repeats the message back to the speaker, they are using the communication strategy of ________.
   1. silence
   2. empathy
   3. active listening
   4. reflection

   Answer: d. reflection

8. "I just want to keep the peace," is an example of which type of communication?
   1. passive communication
   2. aggressive communication
   3. passive-aggressive communication
   4. assertive communication

   Answer: a. passive communication

9. "I respect the rights of others," is an example of which type of communication?
   1. passive communication
   2. aggressive communication
   3. passive-aggressive communication
   4. assertive communication

   Answer: d. assertive communication

10. "That's fine with me, but don't be surprised if someone else gets mad," is an example of which type of communication?
    1. passive communication
    2. aggressive communication
    3. passive-aggressive communication
    4. assertive communication

    Answer: c. passive-aggressive communication

11. "It's all your fault," is an example of which type of communication?
    1. passive communication
    2. aggressive communication
    3. passive-aggressive communication
    4. assertive communication

    Answer: b. aggressive communication

12. "You make me so mad when you change the TV station!" What would be the best way to reword this statement in order to avoid conflict?
    1. "I feel angry when you change the TV station, because I was watching what was on."
    2. "It is very inconsiderate of you to change the station, because I was watching what was on."
    3. "If you cared at all for me, you wouldn't change the TV station."
    4. "Just stop changing the TV station!"

    Answer: a. "I feel angry when you change the TV station because I was watching what was on."

13. Which method works best in most situations to resolve conflict?
    1. compromise between the conflicting parties
    2. avoiding the conflict at all costs
    3. competing between the conflicting parties
    4. collaboration between the conflicting parties

    Answer: d. collaboration between the conflicting parties

14. What type of relationship is based on mutual respect?
    1. passive-aggressive
    2. aggressive
    3. healthy
    4. unhealthy

    Answer: c. healthy

15. A relationship where one of the partners prevents you from spending time away from them is _______.
    1. showing signs of domestic abuse
    2. unhealthy
    3. both of these

    Answer: c. both of these: unhealthy and showing signs of domestic abuse