3.02 Business Correspondence

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Business Correspondence Review

1. Always use a professional font for emails and business letters.
   1. True
   2. False

   Answer: a. True

2. Contractions tend to make writing more casual. Avoid using them in an email.
   1. True
   2. False

   Answer: b. False

3. Respond to email within 24 hours.
   1. True
   2. False

   Answer: a. True

4. Avoid emojis and emoticons in email.
   1. True
   2. False

   Answer: a. True

5. Both business letters and emails can easily be divided into four parts.
   1. True
   2. False

   Answer: b. False

6. The return address should be centered on a formal business letter.
   1. True
   2. False

   Answer: b. False

7. A great length for an email is two to three pages.
   1. True
   2. False

   Answer: b. False

8. Always proofread your emails before sending.
   1. True
   2. False

   Answer: a. True

9. “Hey there!” is acceptable greeting (salutation) in an email.
   1. True
   2. False

   Answer: b. False

10. In a business letter, the recipient’s address goes at the top of the page.
    1. True
    2. False

    Answer: b. False